Questions and answers
What people ask before their first deal.
Do I need to sign up?
No. You can exchange without an account, and most people do: a deal lives at its link, so save it and you can return from any device.
An account is available all the same: it keeps your deal list on the server instead of the browser and holds your referral balance. No KYC, no email behind it.
How long does an exchange take?
Most of the wait is network confirmations on the chain you sent from. Bitcoin takes tens of minutes; Tron and BNB Chain take minutes. How many confirmations your deal needs is written on its page.
After the confirmations, the exchange and the payout take minutes.
How much can I exchange at once?
Each pair has its own minimum and maximum. The exact numbers are shown under «Directions» and in the exchange form itself.
The minimum exists because the network fee for a refund can exceed the amount itself: accepting dust and being unable to return it is the worst outcome for both sides.
What do you charge?
Our margin is already inside the rate you see. There is no «service fee» line because there is no separate fee.
On top of that there is the network fee for sending the other coin - that one is taken by the blockchain, not by us.
Why did a pair disappear?
Directions are live: they come and go with liquidity at venues and partners. We only show what can be executed right now.
If the pair you need is missing, check back later or pick another coin to receive - for example via USDT.
I sent on the wrong network
Unfortunately those funds cannot be recovered. The address was issued for one specific chain, and on another one we do not control it.
That is exactly why the network is named three times: in the banner above the address, in the address field itself and in the hint below it. It is the one mistake in this product that cannot be fixed afterwards.
The window closed but I already sent
Do not close the deal page. We watch the address for another 24 hours after the rate stops being valid.
A late transfer is not lost: the deal moves to a return and asks for an address of the coin you sent.
How do I contact you?
Through the chat on the site (the button in the corner) or the channels on the «Contacts» page.
Have your deal number ready: it starts with dl_ and is in the link. Without it we can hardly help - we do not ask for names or emails.